Returns & Exchanges

At Sycamore Cycles, we want you to be fully satisfied with your gear; if you are not happy with your purchase, you can return most items within 30 days for a full refund or exchange. Please ensure all returned products are in new, unused condition with original packaging and tags attached.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our customer support team to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely pack the items in their original box, ensuring all manuals and accessories are included, and clearly write the RMA number on the outside of the package.

• 3.
  Ship It Back

  Drop off your package at any authorized shipping carrier; we recommend using a trackable service to ensure your return reaches our warehouse safely.

• 4.
  Inspection and Refund

  Once our technicians inspect the item to verify its condition, we will process your refund or ship your exchange within 5-7 business days.