Frequently Asked Questions
Everything you need to know about your ride and our services.
How long does shipping take for new bicycles?
Most bicycles are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days. You will receive a tracking number as soon as your bike leaves our warehouse.
Do bikes arrive fully assembled?
To ensure safe transit, bikes are shipped 85% assembled in a secure box. You will need to install the handlebars, front wheel, and pedals. We provide a basic tool kit and video instructions, though we recommend professional assembly for optimal performance.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that bicycles that have been ridden outdoors or modified are subject to a restocking fee. Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you offer financing options?
Yes, we partner with specialized providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR or low-interest installments.
What kind of warranty comes with my purchase?
All new bicycles come with a manufacturer's warranty covering frame defects and component malfunctions. Coverage periods vary by brand, typically ranging from one year on parts to a lifetime warranty on the frame for the original owner.
How do I know which bike size is right for me?
We provide a comprehensive sizing chart on every product page based on height and inseam measurements. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability.